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Remote Support
REMOTE SUPPORT
SPLASHTOP
Remotely access computers from within the Atera platform, with no added costs. Find files and applications, troubleshoot problems from afar, and securely connect to Windows, Mac, or from iOS and android via the Atera mobile app, without ever leaving your desk.
FAST, SIMPLE, SECURE REMOTE ACCESS
Unattended remote support
Remotely access any managed computer, from anywhere.
SOS attended remote support
Remotely access an endpoint with the user at their workstation.
Work From Home with Splashtop
We empower users to work remotely by seamlessly accessing their office environment.
SPLASHTOP FEATURES
Remote support for all users, including enabling Work From Home.
Easy set up
Use a simple 9-digit code to launch on-demand support for your end-users on Windows, Mac, or VMs. Two technicians can even access the same machine at the same time. A high-performance engine guarantees HD quality and best-in-class performance.
Unattended access
Remotely access Windows and Mac, as well as VMs and VDI through VMware, Citrix, Microsoft, AWS, Azure, and more. All of this through the same application, for ultimate ease of use.
Session recording
Screen Recording allows for remote access sessions to be recorded for escalation or training. All recordings are saved locally. You can even view multiple remote screens from multi-monitor systems, on both Windows and Mac.
File transfer
It’s simple and intuitive to transfer files from one machine to another, with drag and drop functionality. This is even possible without starting a remote session. Chat functionality is also available both in and out of a remote session.
Airtight security and compliance
Protect all remote sessions with TLS and 256-bit AES encryption, as well as 2-step verification and device authentication procedures. Everything is logged at all times to ensure total compliance with GDPR, SOC 2, and more.
Advanced security tools
Take security further with multi-level credential security, blank screen, auto-lock, idle session timeout set up, notifications for remote connections, and more. At all times, you can customize features to suit your business context.
FEEL THE POWER OF ALL-IN-ONE
Every day, another IT professional from an internal IT department asks us why they didn’t find us sooner!