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Why Choose Cyberguys IT Solutions?
Get the most out of your business with Cyberguys IT Solutions! Our comprehensive IT services including SIEM, Network Security, Business Continuity, Web Design, Logo Design, and more will help you reduce costs and keep your business running 24/7/365. Let us help you succeed today!
Remote Management and Monitoring
An RMM will save your business money because it cuts down costly help desk calls. It will alert your IT support staff of potential crises so they can be fixed before they damage the business. When used in-house, the RMM monitoring software will avert system failure and reduce the number of IT support staff that you need – especially if you have a multi-site operation.
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There are plenty of advantages an RMM solution gives you, including:
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Real-time monitoring and alerts management
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IT automation and scripting
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Reporting and analytics
Real-time monitoring and alerts
Your users shouldn’t have to wait for something to break down before the support team spots a problem. An MSP supporting the infrastructure on a remote client site will know about potential problems so that they can fix them before they grind the client’s business to a halt.
This function consigns the panic-driven Break/Fix model to the trash can. Freeing up resources from retrospective fixes will save you money and win you more customers.
IT automation and scripting
Automation takes care of many routine maintenance tasks, freeing up IT support for more complex jobs.
Automated tasks should include:
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System Restore Points
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Temp Files Deletion
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Internet History Deletion
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Reboot
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Shutdown
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Defragment (all disks)
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Run Checkdisk (all disks)
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Run Scripts
A script execution module is important because it makes automation very flexible. The RMM platform can support scripts written in many formats including MSI, Bash files, CMD files, and PowerShell scripts.
Patch management functions
The system should be able to:
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Run Windows Update
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Install Microsoft Office update
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Monitor and install driver updates
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Analyze and install Java updates
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Patch Adobe updates
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Reboot if needed
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Exclude patches
The RMM console should display patch run statuses and log all actions, so your technicians can check on the current status of all software at any time.
Device Monitoring and Management
A typical RMM tool includes two elements: the management console and an “agent,” which is installed on the client device.
The agent gives the technician access to the monitored remote equipment and scans equipment for status changes and reports back to the central monitoring console. The proactive approach of RMM agents means that the MSP’s system administrator can spot service level problems before they become issues.
The access afforded by the remote agents enables the MSP to access the equipment on client sites to fix, reconfigure and/or install and update the client software. These software inventory and configuration tasks can be performed on individual devices, or implemented en masse. All of the RMM facilities means that a supporting IT technician never needs to visit the client’s site.
Network Discovery
Our Network Discovery software provides a comprehensive security scan and complete view of all of your end-user networks and devices, automatically updating to ensure you always see the full picture. Providing updates at-a-glance, with the Network Discovery software add-on you have real-time visibility of all the digital assets and open ports within your monitored networks, irrespective of network firewalls. Smart, eh?
What is Network Discovery?
The environments you’re monitoring and maintaining are never static, and there are always new IT assets that come under your control. As a manual task, this is nearly impossible. Network Discovery automatically monitors your Workgroup and Domain Controller (DC) networks, identifies and lists every asset and component of an IT environment, and uncovers upselling opportunities that you can take directly to your customers.
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Onboarding: get a complete snapshot of a new environment, ready to be used as an intelligent baseline
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Security: any new device could signal a serious breach. Be the first to see any addition to the network, in real-time
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Opportunities: make it easier to add services for new endpoints and add support exactly where it’s needed
Absolute security
Network Discovery is a powerful tool for ensuring airtight security in an IT environment. With our Network Discovery software, you can immediately mitigate cyber threats, such as viewing unmonitored devices, as well as those behind on patching, or those that do not have Antivirus installed. Think of Network Discovery like an always-on security guard who never misses a trick.
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Set up alerts for unmonitored workstations, servers, and SNMP devices
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Automate notifications for new devices connecting to the network
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Immediately know about scanning agents that go offline or whose IP address changes unexpectedly
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Manage BYOD and unchecked Shadow IT
Active Directory and Workgroups scanning
By integrating with Windows Active Directory Domain Services, Network Discovery can access information about devices and users on a specific domain or subdomain. On top of that, use Network Discovery for Workgroups to get a breakdown of all assets and devices across a Local Area Network (LAN). You’re multiplying visibility tenfold.
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Monitor Active Directory devices
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View connected devices across a LAN
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Breakdown information across a workgroup, including OS versions, workstations, servers, and SNMP devices
Dynamic graphs and reports
For all Network Discovery scans, reports provide a complete picture of everything IT professionals need in order to effectively monitor their environments, including device types, workstation or server status, OS platform, and monitoring status. For Domain Controller scans, you’ll also see the aging of the OS, and information on device storage.
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Device types
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Workstation/server status
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OS platform
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Monitoring status
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OS aging (Domain controller scans only)
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Storage (Domain controller scans only)
Easy onboarding
Our software has one of the most comprehensive and in-depth Network Discovery tools on the market. Simply select your scanning agent, and by clicking Discover, your scan will begin, by default running once each day for complete visibility.
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We run multiple scans simultaneously on multiple sub-networks for faster results
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We can set Network Discovery scans to run once each day, or at your own regular schedule for total flexibility
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Network Discovery creates a complete picture of your environment, both as a baseline and to compare against a real-time view
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Automatically install Atera Agents on supported devices, found in Scan Results
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Find opportunities for IT support such as aging storage disks, old OS versions, or unmonitored assets
